Shipping & Delivery
What methods of shipping do we use?
For orders dispatched from/within Australia, we use the services of, Go Logistics, Direct Freight, Australia Post Registered & Express, and local couriers for Sydney Metro deliveries.
Orders that are sent via regular post such as the services with Australia post will take longer and generally do require to be registered which means id sighting and signature is required upon receiving of the item to be more safe and secured. Items that are sent via normal post are highly recommended to be insured if the items are valued over $100.00. Australia Post does not have an online tracking system for their methods of delivery. In some cases however products maybe dispatched directly from suppliers to our customers to shorten the turnaround time of orders. In these cases the shipping method used will be that of the supplier, usually Express Post, Road Express or via Couriers either chosen by you or the supplier.
During "Free Shipping Australia Wide" promotions, terms and conditions may apply for free shipping to regional & remote areas in Australia. Freight charges may be incurred for orders shipped outside of metro areas.Free Shipping is eligible for any AKRacing products to metro areas. Exclusions apply for the following purchases and will incur a shipping charge:
Purchases requiring delivery out of metro or remote areas, including islands.
Products that exceed 1m in length or over 30kg in weight.
The free Shipping promotion period is only valid for a limited time and subject to terminate at our discretion.
You will be contacted prior to your order being processed to confirm freight charges.
Is the delivery insured?
Generally, no, due items generally are sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
How long will it take to get my products?
Within Australia once dispatched from our Sydney Warehouse:
NSW/QLD/VIC - 1-3 business days
TAS/SA - 3-5 business days
NT - 4-7 business days
WA - 5-7 business days
Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on the logistics companies' methods.
If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.