Shipping & Delivery
What methods of shipping do we use?
For orders dispatched from/within Australia we use the services of, Couriers Please, Fastway, TNT, HunterExpress, Australia Post Registered & Express, and local couriers for Sydney Metro deliveries.
The main reasons for using professional couriers are quick prompt deliveries (generally next business day delivery within Australia) and each parcel is traceable with its own tracking id. Most of the above mentioned companies have an online tracking system in which you can monitor the progress of your delivery with the chosen logistics company.
Orders that are sent via regular post such as the services with Australia post will take longer and generally do require to be registered which means id sighting and signature is required upon receiving of the item to be more safe and secured. Items that are sent via normal post are highly recommended to be insured if the items are valued over $100.00. Australia Post does not have an online tracking system for their methods of delivery. In some cases however products maybe dispatched directly from suppliers to our customers to shorten the turnaround time of orders. In these cases the shipping method used will be that of the supplier, usually Express Post, Road Express or via Couriers either chosen by you or the supplier.
What are the costs of shipping?
The cost of shipping varies depending on each order and is calculated on weight, dimensions, destinations, method of requested delivery on each order. The calculations we use are based on delivery services that you chose (pickups from our store is also available). But rest assured that we will always choose the best method of delivery for your order. If your order is urgent we can express freight your order at your request (additional charges will apply). If you have an account with your own preferred logistics company you are also welcome to use that method, we will just require your account details for that company.
Is the delivery insured?
Generally no, due items generally are sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
How long will it take to get my products?
Within Australia once dispatched from our Sydney Branch:
Express (Via Australia Post): Next Business Day (Subject to Australian Air Express delivery timeframes and delivery destination)
Normal Australia Post: 3-21 days (Subject to Australia Post delivery timeframes and delivery destination)
Couriers Please: 1-5 days (Subject to Couriers Please delivery time frames and delivery destination)
Other Courier & Logistics Companies: 1-21 days (Subject to the logistics delivery time frames and delivery destination and method chosen)
Australian Air Express: Overnight Within Australia
Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.
If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.