Support

What is the difference between www.dxracer.com.au & www.ak-racing.com.au

 

We hope that this summary will help clarify any confusion caused by the two websites. Whether you place your order via www.dxracer.com.au or www.ak-racing.com.au, your orders will be dispatched by the same warehouse.


Our original business name was DXracer Australia, which it's branded products were sold on the website www.dxracer.com.au, over time management decided to discontinue the entire Dx-Racer range and shift to our current brand Ak-Racing which was to be stocked on both websites.


This resulted in a new website being created in order to create a new brand identity and reach a new market, whilst still keeping our original Dx-Racer website.


Does My Chair Come With The Headrest Cushion + Lumbar Support Attachments?

Yes, all Ak-Racing chairs will be supplied with a headrest cushion & lumbar support attachment. These will be provided in the same colour scheme as the chair you have purchased and unfortunately cannot be swapped for a different colour.

Please see our video on how to correctly attach these cushions to your chair here.

 

Approx. Delivery Times


We offer free TNT Road Express shipping with all Ak-Racing Chairs, please bear in mind we try our very best to get these to you as soon as possible but with all things there can be delays. Please see approximate delivery times below.

NSW Metro:
1-3 Business Days

NSW: 2- 4 Business Days
QLD: 1-3 Business Days
VIC: 1-3 Business Days
SA: 2-4 Business Days
NT : 4-7 Business Days
WA: 5-7 Days

Need your chair sooner? Contact us - either by giving us a call on (02) 9545 0532 or email sales@ak-racing.com

Please Note: These delivery times are only approximate and we cannot guarantee your chairs will arrive in the specified approx. delivery time frame.

Festive periods may cause a delay in the approximate delivery times outlined above.

My Order Is Placed On Back Order, When Will I Receive My Order?

If you notice a particular chair you would like to order is placed on back order please contact us first to receive an approximate ETA by either calling (02) 9545 0532 or emailing support@ak-racing.com.au

If you have already ordered your chair and are wondering what the status of your order is, our sales team can provide you with notifications of the complete process.
Simply email support@ak-racing.com.au with your order number and will give you an approximate idea of when your chair will arrive at our warehouse and then again when your chair has left our warehouse and enroute the address you have provided.
Please be aware that we can only give you approximate time frames as our shipping containers can be delayed by customs (and although this is a rare occurrence, it can delay the whole process for everyone involved).


Warranty Claims

Please refer to our Warranty Section!

In a nutshell, each case will be assessed by a warranty claim representative. Email support@ak-racing.com.au to contact one of our warranty claim representatives before shipping back your chair in order for your warranty to be valid.
Warranty is not valid for general wear and tear to fabric and PU leather chairs. The base of the chair and parts are covered by a 5 year warranty period, where an original copy of your invoice will be required.
If you receive your chair in an unsatisfactory/faulty way, in which no fault is your own, please contact us straight away so we can try to resolve the issue as quickly and smoothly as possible.


Returns

Here at Ak-Racing we do not accept returns for change of mind purchases, we can offer a store credit, but this will have to be assessed by one of our sales representatives. Please do not send back your chair without speaking to someone first as this will result in a non-refund for the whole amount.

My Chair Arrived But It Looks Like Some Screws Are Missing?

The Ak-Racing manufacturing process means that there are 8 screws that are already pre-screwed into the base (4 screws) and both sides of the backrest (2 screws each side). This allows for easy assembling and ensures that screws and nuts will not be lost in the box.

 
Does My Chair Come Already Assembled?

No, due to the size and dimensions of the chair

Sponsorship

We currently are sponsoring a few E-Sport teams at the moment, so we are not looking at forming any new partnerships/sponsorships at the present moment.

Do We Have A Showroom?

Yes, our showroom is located in Kirrawee, NSW (Southern Sydney) - 101-103 Bath Rd, Kirrawee, NSW, 2232. You are most welcome to come and check out all our series for yourself. If you do not live in Sydney, NSW - we recommend that you check out the locations of our authorized Resellers


Can I Pick Up My Chair?

You can opt to choose to pick up from our warehouse located in Kirrawee as an option when proceeding through the checkout. If you wish to organise pick up from another state we recommend that you purchase directly from your closest Reseller.